Jika Anda berhasil mengirim email dan melihat pesan baru di Inbox, tetapi tidak dapat melihat subfolder tambahan, kemungkinan Anda memiliki pengaturan Prefiks Jalur IMAP yang salah di perangkat.
Untuk memperbaikinya, lakukan langkah-langkah berikut:
- Buka Settings > Mail > Accounts > Pilih e-mail address > Account > Advanced
- Di bagian bawah layar ini, Anda akan melihat 'IMAP Path Prefix'. Biarkan ini kosong atau, coba masukkan 'INBOX'
- Simpan perubahan, lalu navigasikan kembali melalui halaman pengaturan Email Account yang disimpan sesuai kebutuhan
Anda sekarang dapat melihat semua folder di akun. Jika itu tidak membantu atau sudah diatur seperti itu, Anda mungkin perlu menghapus dan menambahkan kembali account e-mail di perangkat Anda.
If you can successfully send email and view any new messages in your Inbox, but aren't able to view additional subfolders, then it's likely that you have an incorrect IMAP Path Prefix setting on the device.
To correct this, take the following steps:
- Go to Settings > Mail > Accounts > Select your e-mail address > Account > Advanced
- At the bottom of this screen, you should see 'IMAP Path Prefix'. Leave this blank or, try entering 'INBOX'
- Save the changes, and then navigate back through the Email Account settings pages saving as required
You'll now be able to view all folders in the account. If that doesn't help or it's already set up like that, you may need to remove and re-add the e-mail account on your device.
